Frequently Asked Questions

Where do I find my Penn ID number?

If you do not have (or remember) your PennID, go to:  http://campusexpress.upenn.edu/ and click on the online login.  After using your PennKey to log in, click on My PennCard and then click on Get My PennCard Number.

Is first year alcohol education mandatory?

Yes, all incoming freshmen must complete an online alcohol education program. Students who do not complete the program will have their accounts flagged.

I can’t log on to the PennAM website. What’s the problem?

Make sure you are using Internet Explorer, rather than Mozilla or Netscape or another browser.

My connection is slow. What do I do?

The program has several streaming video components, so a pretty fast connection is needed. However, you can access the program from any computer, so if you find that your personal computer is too slow, you can still participate in the program using a computer at an internet café, library, friend’s house, etc. (bring headphones)

I logged out of the program earlier and now I can’t get back in. What do I do?

Make sure that you are using the same email account and password that you registered with. You cannot create duplicate accounts or you will not be credited with taking the course. If you still cannot access the course, please email alcohol@pobox.upenn.edu.