Contact CAPS for an Initial Consultation

CAPS offers free and confidential professional counseling services to undergraduate, graduate, and professional students at Penn.

Your treatment at CAPS begins with an Initial Phone or In-Person Consultation.  When you call or walk into CAPS for an Initial Consultation you will have a brief conversation with a clinician  lasting approximately 15 minutes.  This conversation often involves a discussion of personal and private information.  For this reason, please be in a place where you feel comfortable doing this at the time of the contact with CAPS.  This assessment will allow the clinician to proceed to the next step which may include an iInitial appointment at CAPS, referral to a CAPS group, or connecting you with other resources on campus and/or in the community.  If we fail to reach you by phone, we will send an email inviting you to contact us again at your convenience.




Call 215-898-7021 during normal business hours. Please have your PennID number available.
Come to 3624 Market Street, First Floor West during normal business hours.Complete an Online Initial Consultation Request.  A CAPS Clinician will return your call by the end of that business day.

Please note:  email is not used by CAPS for this purpose.


What to Expect During Your Initial Assessment

Should you be scheduled for an Initial Appointment at CAPS here is what a student can expect.

You will receive an email and/or text message confirmation  24 hours before your initial appointment.  Please arrive for your Initial Appointment 15 minutes early as there are several forms that need to be completed before your session begins.

During the Initial Assessment, the clinician will gather additional information from you, get a clearer picture of your needs, and begin to plan with you, the most appropriate course of action. At times, this could involve a referral to group therapy, individual therapy, a community agency or professional who may better serve your needs.