How do I make an appointment?

To make an intake or initial appointment with a CAPS clinician, call our office at 215-898-7021 between 9:00 a.m. and 5:00 p.m. Monday-Friday.

Be prepared to give the receptionist your contact information including your name, Penn ID number, and your daytime phone number.

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Are the services confidential?

The Counseling and Psychological Services at the Univerisity of Pennsylvania strictly protects the confidentiality of information shared during sessions. We are ethically committed to confidentiality and federal/state laws require it. This means that even your attendance in counseling is kept private and confidential.

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What do I do in a crisis?

If you are in an urgent situation or cannot wait until the first available appointment during business hours, please call CAPS at 215-898-7021, or walk into our office and ask for the On-Call Counselor.

If you need to refill your prescription, please call our office during normal working hours.

If it is after business hours, including weekends, please call the Operator at the University of Pennsylvania Health Systems 215-349-5490. The Operator will page the CAPS Counselor On-Call who will return your phone call.

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How do I cancel/reschedule and appointment?

In order to cancel or reschedule an appointment you already have set up with your counselor, please call our Front Desk 215-898-7021 and ask to speak to your therapist.

If he/she is not available, you can leave a message with the Receptionist and they will relay the message to your therapist

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Can faculty or staff go to CAPS?

• one-on-one counseling sessions at any one of dozens of sites in the area
• online information, coaching, and support
• work and family information and assistance