Career Discovery
Professional Etiquette
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Creating a Positive First Impression
• Be prompt and professional.
• Arrive early (but don’t enter the appropriate office until about five minutes before your scheduled interview) to be sure you know how to locate the meeting place and can exude a relaxed and positive tone upon arrival.
• Be gracious to everyone you meet—you never know who may give feedback about your candidacy or visit.
• When a hand is extended, smile and shake hands firmly but not in a vice grip.
Interview Etiquette
• Be remembered or your strong character and excellent interviewing skills, not for an unusual display.
• Avoid strong fragrances (perfumes, cigarette smoke, spicy food), color nail polishes, piercings (except simple style in ears), distracting jewelry or unprofessional clothing (e.g. short skirts, wrinkled clothing).
• Stay positive and be flexible. It is not unusual for interviewers to be late, forget your resume or invite others to join the meeting.
• Turn off cell phones (they can still be heard, even on vibrate mode), pagers and other noisy devices.
• Be conscious of your body language—try not to fidget, cross your arms in front of your chest or slouch.
Telephone Interactions
• Prepare for phone interviews the same thoughtful manner you would prepare for other professional correspondence by preparing some thoughts in advance and learning about the organization.
• Avoid the use of slang or other non-professional speech and gum chewing
• Annunciate and remember to smile (no, they can’t see it, but they can definitely hear it).
• Practice your phone etiquette by setting up a mock phone interview with Career Services.
• Be sure to have a professional sounding voice message on your cell phone or answering machine.
Email Interactions
• Be sure to comport yourself in a professional manner
• Avoid slang, abbreviations (e.g. OMG, LOL, TTYL, etc.) and unprofessional signatures
• ALWAYS PROOF READ AND SPELL CHECK! Nothing creates a negative impression faster than grammar, spelling or other typos in your emails. You may want to send a sample to yourself first to be sure you haven’t missed anything.
Meeting Over Meals
• Retain your professional demeanor during a meal. Even if it seems to be a more relaxed setting, employers are still forming opinions about you.
• Keep your conversation professional and retain your articulate style. During comfortable interactions like this, it is easy to reveal information that may not contribute positively to your candidacy.
• Table Layout:
As a rule of thumb silverware selections progress from outside towards the plate.
Salad and bread plates are placed to your left and above the fork and drinks are to the right above the knife and spoon.
• Select a meal that is easy to eat since you may be talking more than other guests at the table.
• After the mail, thank the hosts for treating you to it.
The Overnight Stay
• If you are unclear as to whether an employer will support the costs of your visit or an overnight stay, it is appropriate to ask in advance of your visit.
• If amenities, like room service or snacks are included, be thoughtful and professional and deal with the employers resources as if they were your own.
• It is courteous to thank the host for the night’s stay and any other amenities offered.
Thank You Notes
• Always write a thank you note following an interview or networking visit
• Demonstrate your appreciation for the individual’s support and advice and thank him for his time.
• Use names and titles and write to all who met with you or, if you met many people, you can write one thank you note and simply refer to the group in it.
• A hand-written, typed business note or email are all appropriate. A hand-written note is often especially appreciated but email may make more sense if you met with someone who travels a lot and may not be back in the office for a while.
Accepting Job Offers
• A verbal agreement is considered as good as signing a contract so don’t accept on offer without careful consideration
• Do NOT accept an offer if you plan to continue interviewing or if you have unanswered questions.
• When you accept a or decline an offer, do so in writing.
• Even when you decline an offer, the professionalism of your style of communication may build bridges in the future.
• When you accept an offer, notify all other employers with which you had interviewed and withdraw any outstanding applications.
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