http://www.vpul.upenn.edu/vpults/ Recent VPUL Computing News News en-us http://www.vpul.upenn.edu/vpults/news.php Many of you know VPULTS as "3-TECH" or 3-8324. In the past, we provided the ability for anyone calling this line to leave a voicemail message concerning a non-emergency problem. In addition, there was a short message concerning staff to hang-up and redial another for immediate assistance with an emergency. In response to complaints about this system, changes have been made. 3-TECH or 3-8324 has been reconfigured so that staff are automatically redirected to the emergency line (no more redialing) by pressing 1, and there is a brief message about submitting all other requests online as leaving a voicemail is no longer an option. All non-emergency issues should be submitted via our online forms at www.vpul.upenn.edu/vpults (navigate to "Getting Help" and then select the appropriate option)...

]]> http://www.vpul.upenn.edu/vpults/news.php Did you ever return from time away from VPUL and forget your password? Were you ever in the office early to get something done and accidentally type your password wrong too many time that you get locked out and thus cannot work because no one is available at 3-TECH to respond! Well, VPUL Technology Services is proud to announce a new service -- Password Reset!

]]> http://www.vpul.upenn.edu/vpults/news.php VPULTS has created a web based Account Management system. This allows selected staff to create VPUL accounts, change expiration dates and renew accounts for work study students.

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