Contact CAPS for an Initial Consultation

CAPS offers free and confidential professional counseling services to undergraduate, graduate, and professional students at Penn.

Your treatment at CAPS begins with an Initial Phone or In-Person Consultation. Students can reach a clinician directly 24/7 by phone (Press 1). Your initial consultation will include a brief conversation with a clinician about the nature of your concern. Because you will be discussing personal and private information, please be in a place where you feel comfortable having this conversation. This assessment will allow you and the clinician to determine the best next step, which could be making an appointment, referral to a CAPS group, connecting to campus resources, or being referred to a clinicial provider in the community. 

Call Us
Drop In
On your cell phone, call 215-898-7021 24/7.
Press 1 to speak directly to a clinician day or night. Please have your PennID number available.
Drop in at 3624 Market Street, First Floor West during normal business hours.  PLEASE

Please note:  email is not used by CAPS for this purpose.

What to Expect in Treatment at CAPS

The clinicians at CAPS are licensed professionals that have been trained in a variety of theories and modalities of psychotherapy. Regardless of the theoretical orientation, most of the treatment we practice will be a brief model of psychotherapy. For some students this might mean 2 - 3 sessions to get some ideas about how to manage difficult situations or personal experiences. Other students might have a trial of 6 - 8 sessions to gain insight into their emotional experience and learn some strategies to inhibit distressing symptoms. Still others may benefit from a full semester to begin to manage their current distress. Most students experience some symptom relief after 4 sessions and the average number of sessions is about eight. In keeping with our brief model of treatment, students may receive a referral to a private practitioner in Philadelphia. This might happen during the initial consultation or after a brief trial of treatment, depending on the symptoms presented. For more about our referral services please check that page of our web site.

What to Expect During Your Initial Appointment

You will receive an email and/or text message confirmation 24 hours before your initial appointment. Please arrive 15 minutes early to complete forms.

During the appointment, the clinician will gather additional information from you, get a clearer picture of your needs, and begin to plan with you, the most appropriate course of action. This may involve a planto continue individual therapy, try group therapy, or seek clinical care from an agency or clinicial provider in the community who can better serve your needs.