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Your first step is to contact CAPS for an Initial Consultation

CAPS offers free and confidential professional counseling services to undergraduate, graduate, and professional students at Penn.

Your treatment at CAPS begins with an initial phone or in-person consultation.  When you call or walk into CAPS for an Initial Consultation you will have a brief conversation with a Clinician  lasting approximately 15 minutes.  This conversation often involves a discussion of personal and private information.  For this reason, please be in a place where you feel comfortable doing this at the time of the contact with CAPS.  This consultation will allow the clinician to proceed to the next step which may include an Initial Assessment at CAPS, referral to a CAPS group, or connecting you with other resources on campus and/or in the community.

You may contact CAPS for an Initial consultation in the following ways: 

1) Call 215-898-7021 between 9am-5pm Monday, Tuesday or Friday, or between 9am-7pm on Wednesday and Thursday.  Please have your PennID number available.  Calls received after business hours will be returned the next business day.

2) Complete an online Initial Consultation Call Back Request.  A CAPS Clinician will return your call by the end of that business day.  On-line requests received after business hours will be returned the next business day.

3) Come to CAPS at 3624 Market Street, First Floor West between 9am-5pm Monday, Tuesday or Friday, or between 9am-7pm on Wednesday and Thursday. 

Please note:  email is not used by CAPS for this purpose.

What to Expect During Your Initial Assessment

Should you be scheduled for an Initial Assessment at CAPS here is what a student can expect.

You will receive an email and/or text message confirmation  24 hours before your initial appointment.  Please arrive for your Initial Assessment 15 minutes early as there are several forms that need to be completed before your session begins. 

During the Initial Assessment, the clinician will gather additional information from you, get a clearer picture of your needs, and begin to plan with you, the most appropriate course of action. At times, this could involve a referral to group therapy, individual therapy, a community agency or professional who may better serve your needs.