Student Disabilities Services Staff List

Student Disabilities Services Staff List

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Susan Shapiro, Ph.D., Jesselson Director of Student Disabilities Services, has worked in postsecondary education both teaching and counseling students for her entire career.  She found her passion working with students with disabilities over 17 years ago.  She earned her Ph.D. in Psychoeducational Process from Temple University and an M.S. in Counseling and Higher Education from Villanova University.  In her spare time, she enjoys traveling, biking, hiking and photography.  She practices mindfulness meditation and loves cooking and entertaining her friends and family.

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Pam Balkovec, Learning Disabilities Consultant of the Office of Student Disabilities Services is a certified school psychologist with a background in working with individuals who are deaf and hard of hearing.  Pam has been at Penn on a part-time basis for over 10 years.  She enjoys her two Golden Retrievers as well as traveling in her spare time.

Erica Gillaspy, Associate Director, Student Disabilities Services, holds a Master of Arts in Special Education: Learning Disabilities from American University in Washington, DC. Erica's role involves reviewing accommodation requests and disability documentation to ensure equal access for Penn students. She grew up in Philadelphia and is happy to have returned to the area. In her free time, Erica enjoys painting pottery and spending time with her three brothers.
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Traci Taylor Huppman, Associate Director for Disability Accommodations, holds a Master's Degree in Educational Leadership from Temple University.  Traci is responsible for the oversight of legally-mandated exams provided to students with disabilities and has several years of professional testing experience in proctor training, event management, exam security procedures, and irregularity reporting and resolution. Traci enjoys bookstores, boat rides, and cheese plates.


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Amrou Ibrahim, Associate Director for Assistive Technology, has a B.A. in Information Technology and Informatics from Rutgers University. He has experience with assistive technologies, accessibility, alternate format text, and document remediation. In his current role, he supports students with disabilities by providing them with their textbooks and other course materials in accessible and alternate formats. He meets with students in order to assess which technologies they need as well as to teach them how to install and use assistive technology on their computers. He also helps with broader accessibility initiatives on campus. A few of his interest include hiking, reading, drawing, photography, TV, music, and of course technology.

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Sabria Kegler, Disability Accommodations Coordinator, holds a Master's Degree in Professional and Business Communication from LaSalle University and a B.A. in Art with a concentration in Graphic Design from Shippensburg University. Sabria has over three years of prior experience working in higher education. She is a self-confessed foodie who has a passion for the arts and fashion. When time allows you'll find her on the tennis court. Sabria also volunteers for VERSIDA, a non-profit organization that provides support to women with alopecia.



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Clair Martin is the Coordinator of Note-taking Accommodations for Student Disabilities Services. When a student has been approved for note-taking assistance, she oversees the recruitment, hiring, and training of note-takers and coordination of note-receivers. Clair holds a B.A. in Telecommunications from The Pennsylvania State University. In her free time, Clair loves spending time with friends and family. She also enjoys cooking and interior design.


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